Greets visitors and patients in person Communicates by telephone or video conferencing, upholding excellent customer service Handles confidential information appropriately by protecting and disclosing information to only those authorized Prioritizes by assessing and analyzing information to identify immediate emergency needs Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on call schedules to ensure appropriate communication to ProHealth Care Physicians Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patients encounter are completed as needed Provides wayfinding instructions and assists with hospital information as requested Coordinates patient admission needs, bed assignments, and tracking boards where applicable Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed May perform other duties upon request Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) 1 years of customer service experience in an office setting or professional work environment Intermediate level of proficiency with Microsoft Office products Ability to work 40 hours per week, Monday-Friday between 6:45 am 4:30 pm Must be 18 years of age or older Preferred Qualifications: 2 years of customer service experience in a hospital setting 2 years of scheduling experience in a clinical setting Experience in a medical office or emergency department Experience with electronic medical records system Knowledge of medical terminology ? The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401 k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives. ? At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. ? UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. ? UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ? ? #RPO #RED