Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. PRINCIPAL DUTIES AND RESPONSIBILITIES Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets. Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries. Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses. Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment. Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements Responsible for completing department training program and all necessary educational requirements to perform job responsibilities Answer and address customer concerns and questions. Direct customer to the appropriate source when unable to address customer questions. Handle multiple customers effectively with tact and a sense of urgency. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Requires high school diploma or GED Previous computer experience and basic math skills preferred Previous customer service or optometric tech experience preferred. Computer and/or electronic medical records knowledge preferred. Retail and/or hospitality and/or customer service experience preferred. Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy Must practice the customer skills as provided through on-going training and in-services. WORKING CONDITIONS Works in a retail optical environment. Requires evening and weekend hours. Additional Information Organization: Community Care Services Department: HF Optimeyes Lake Orion Shift: Rotating Union Code: Not Applicable