Solution Architecture & Design:Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy. Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs. Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations. Leadership & Stakeholder Management:Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects. Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment. Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy. Platform Optimization & Best Practices:Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance. Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances. Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows. Customization & Integration:Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs. Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance. Problem-Solving & Troubleshooting:Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges. Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality. Continuous Improvement & Innovation:Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs. Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency. Collaboration & Communication:Act as the primary technical liaison between business stakeholders, project managers, and development teams. Communicate complex technical concepts to non-technical stakeholders clearly and effectively. Collaborate with cross-functional teams to design and implement new ServiceNow capabilities. Governance & Compliance:Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment. Develop and enforce security policies and procedures related to the ServiceNow platform. Qualifications: - Experience:7 years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture. Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments. In-depth experience with ServiceNow ITSM, ITOM, ITAM, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM, Sec. Ops, etc.). Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions. Technical Skills:Expertise in ServiceNow platform architecture, custom development, and integration. Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API). Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow Integration. Hub. Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling. Certifications (Preferred but not required):ServiceNow Certified Technical Architect (CTA). ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ITIL Foundation or Advanced ITIL Certification. Personal Attributes:Strong leadership, mentoring, and team-building skills. Ability to effectively communicate complex ideas and solutions to non-technical stakeholders. Exceptional problem-solving and troubleshooting skills. Detail-oriented with a focus on delivering high-quality, scalable solutions. Strong analytical skills and the ability to think strategically. Education:Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience).---------------------------------------- --------------Job Family Group: Technology----------------------------- -------------------------Job Family:Systems & Engineering--------------------------- ---------------------------Time Type:Full time--------------------------------- ---------------------Primary Location:Irving Texas United States------------------------------ ------------------------Primary Location Full Time Salary Range:$156,160.00 - $234,240.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.----------------------------------- -------------------Most Relevant Skills Please see the requirements listed above.---------------------------------- --------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.--------------------------------- ---------------------Anticipated Posting Close Date:Sep 05, 2025---------------------------- --------------------------