Senior Support Operations (Data Platforms, ServiceNow, IT Systems Infrastructure)?This role will provide customer first technology support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to: end user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. Basic Qualifications:High School Diploma, GED, or equivalent certification. At least 2 years of experience in managing IT projects or operations teams. At least 2 years Technical Operations experience. At least 2 years of experience with IT systems and infrastructure. At least 2 years experience with Data Platforms and Operating Systems. At least 2 years of experience with Incident Management and reporting tools. Preferred Qualifications:Bachelor’s Degree in Business, Information Systems, Computer Science 2 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions. ITIL Certification 3 years of experience with ServiceNow 3 years of experience in Project Management (planning, executing, tracking)