Sentinel is looking for an experienced ServiceNow Business Analyst to be a part of our growing team! In this role, you'll be the go-to internal expert - diving deep into business needs, gathering and translating requirements into clear, actionable development tasks, thoroughly testing deliverables, and supporting communication across the user community during rollout. This is a full time opportunity reporting onsite at our Downers Grove, IL corporate headquarters. Qualifications 4 years of Business Analyst experience preferred. Experience with ITSM and ITBM/ SPM - ServiceNow ITOM, CMDB, Sec. Ops nice to have. Excellent written and verbal communication skills. Great analytical, critical thinking and problem-solving abilities. Superior presentation and negotiation skills. Proven management and organizational skills. Strong adaptability and capacity to work in fast-paced environments. In-depth understanding of organizational data flow and its use in management decision-making. A strong knowledge of Agile development process. The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid driver's license and proof of vehicle insurance will be required. Legally authorized to work in the US without sponsorship. Must demonstrate a "can-do" attitude. We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $80,000-$150,000 annually