You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career. This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading-practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of technology solutions and infrastructure. Your key responsibilities As a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management. This position offers a unique opportunity to develop your leadership skills and expand your professional network. Key responsibilities include: Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements, managing engagement economics effectively. Skills and attributes for success Here, you will serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you will be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. To thrive in this role, you will need a blend of technical expertise and strong interpersonal skills. The following attributes will make a significant impact: Lead end-to-end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/ CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10 resources including offshore resources (e.g., consultants, developers, and testers) Ability to build and foster client relationships and demonstrate the value of EY services Excellent business acumen with the ability to make fact-based decisions and resolve conflicts Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs Drive the creation of sector focused offerings aligned with ServiceNow Industry workflows Ability to create high quality deliverables and project artifacts To qualify for the role you must have Bachelor’s degree required (4-year degree); Master’s degree preferred Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management). ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 3 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Vulnerability Response ServiceNow Certified Implementation Specialist – Hardware Asset Management ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – CSM ServiceNow Certified Implementation Specialist – Service Mapping 5 years of Big 4 or equivalent consulting experience Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver's license valid in the U. S (United States). Ability to travel to meet client needs (up to 60%) Ideally, you will also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) Performance analytics and reporting experience – certifications are a plus Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus