An effective ServiceNow Program requires a manager who is passionate about guiding it through the complexities of its lifecycle. It requires someone who is dedicated to identifying challenges, mitigating risks, and supporting a team with vision and focus. That’s why we need you, a seasoned ServiceNow Program manager who can ensure our program achieves success. As a ServiceNow Program Manager on our team, you’ll design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations. Our National Institute of Health clients will trust you to organize and coordinate program objectives, while your team will look to you for direction as they navigate requirements, budget constraints, and staffing challenges. As an authority in our ServiceNow practice, you’ll identify opportunities to grow the business by supporting our client’s mission. You’ll also broaden your expertise in problem management, strategic planning, reviewing contracts, and more. This is your chance to facilitate change and create impact while sharing your knowledge and expertise of program management methodologies. Join us. The world can’t wait. You Have:8 years of experience in program management of ServiceNow programs. Experience writing reports for executive leadership. Experience with integrated project schedules and critical path management. Experience developing and using Work Breakdown Structures and Work Packages. Experience in developing and implementing complex contract program initiatives, change control processes, and managing technical requirements. Ability to review and comprehend Service Level Agreements and requirements documents. Ability to analyze the performance of IT services using metric analysis tools. Bachelor's degree. Certified Project Management Professional (PMP) Certification. Nice If You Have:Experience with National Institutes of Health contracts. Master’s degree. ITIL Certification v 3 or 4 Certification. Compensation.