The Cross-Utilized Airport Agent plays a key role in delivering Contour Airlines' commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments. Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation. Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience. Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests. Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations. Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs. Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries. Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service. Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements. Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency. Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies. Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner. Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft. Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues. Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company's security program. Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo. Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking. Assist in ramp set-up and ensure proper storage of equipment and baggage. Perform additional duties as assigned by station leadership or Company management. Working Environment / Physical Requirements Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments. Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation. Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift). Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels. Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations. Must be able to ascend/descend stairs frequently.