The Department of Early Education and Care (EEC) seeks an innovative individual to support a collaboration between EEC and the Executive Office of Economic Development (EOED) in serving as a navigator to support early educators in the Business Front Door (BFD) platform. The BFD serves as a centralized hub to connect with a range of relevant state resources and the navigator’s role will be to serve as the dedicated point of contact for early education & child care providers. The navigator will be responsible for recommending relevant resources and providing guidance to address their business needs. The navigator would be trained in the BFD system, would engage directly with early education & child care businesses, and would attend weekly meetings with cross-agency partners to learn about the various state offerings. The navigator will also be responsible for collecting and synthesizing feedback and developing recommendations to inform the agency’s broader strategic work to provide the early childhood education sector with business training and support. This role will report the Associate Commissioner for Program Support and Innovation Preferred qualifications: The successful candidate will have many or all the following experiences, qualifications and/ or characteristics: - 5 years in management roles in the early education field - Experience working with small businesses, community outreach, or understanding government programs and resources. - Ability to set priorities and identify and implement strategies - Ability to review and analyze data and research on early education and care trends - Professional level written and oral communication skills - Excellent organizational skills to manage multiple cases and track interactions. Experience with a CRM system or Salesforce a plus but not required. - A commitment to providing excellent customer service and support, with a friendly and approachable demeanor - Ability to collaborate and navigate cross-agency relationships Comprehensive Benefits. When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards!