Interviews, selects, trains, and supervises usher staff to ensure maximum guest satisfaction. Organizes and conducts meetings and communicates pertinent information to the staff. Schedules and directs staff in their work assignments. Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary. Investigates and resolves all guest complaints. Interacts positively with guests to maintain guest loyalty. Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint. Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Other tasks as assigned by the Operations Manager. Work with scheduling payroll administrator to ensure that all staffing needs are met. Budget appropriately for each show's needs while working to reach the overall operating per/head goal. Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget. WHAT THIS PERSON WILL BRING - Combination of 3-5 years’ experience in a comparable role. At least 2 years of experience in Guest Service and communications. A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others. Must be able to maintain composure and organization in an often hectic and loud environment. Able to de-escalate high stress situations, partnering with house security. Excellent verbal, written and interpersonal communication skills. Acute sense of judgment, tact and diplomacy. A strong sense of teamwork and ability to execute programs. Familiar with Microsoft Office Suite. Position requires constant walking, climbing stairs, lifting and carrying 30 lbs. and occasional sitting.