Direct and supervise Guest Service staff and other employees performing similar services as directed. Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints. On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. Assist with managing breaks. Assist management to ensure compliance with all venue policies and procedures to include all safety regulations. Oversee productivity and work assignments of the Guest Services staff and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Assign and schedule team members to specific duties. Other tasks as assigned by the Guest Services Manager. WHAT THIS PERSON WILL BRING - High School Diploma or equivalent At least 2 years in Guest Service and communications Creative thinker and problem solver Excellent verbal, written and interpersonal communication skills Acute sense of judgment, tact and diplomacy A strong sense of teamwork and ability to execute programs Position requires constant walking, climbing stairs, lifting and carrying 50 lbs. and occasional sitting