The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data and AI capabilities. The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption. Collaboration and Teamwork:Collaboration is at the core of our success, and as a Data Cloud or Agentforce Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage. Basic Requirements:4-6 years experience in a customer-facing role in the technology industry, preferably with strong Data 360 and AI expertise. Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality. Fluent English speaker. Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams. Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results. Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams. Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues. Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Unleash Your Potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations. If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.