Leadership and Resource Planning. Lead the hiring, onboarding, and professional development of Endpoint Engineers. Conduct regular performance reviews, set objectives, and provide coaching and feedback. Develop and manage annual budgets for endpoint engineering, including hardware/software procurement and licensing. Forecast staffing needs and allocate resources to meet project and operational demands. Partner with procurement and finance teams for vendor negotiations and contract management. Drive succession planning and implement training programs to address skill gaps. Ensure operational teams meet performance targets through effective leadership and resource planning. Operational Oversight and Collaboration. Manage ticket queues for Incidents, Service Requests, Changes, and Problems, ensure Service Level Agreement (SLA) adherence, root-cause analysis, and continual service improvement. Provide status updates and reporting on Endpoint Engineering projects, highlighting milestones, risks, dependencies, spend, and outcomes. Estimate Endpoint Engineering project resource demand and support capacity planning and prioritization. Collaborate with other IS teams and business units to deliver projects and operational work (security, networking, identity, service desk, applications, and procurement). Endpoint Device Management and Strategy. Oversee maintenance and lifecycle management of endpoint devices, including security vulnerability remediation, OS version management, compliance, and configuration standards. Implement and enforce modern device management best practices aligned to Zero Trust principles and Council security policies. Track and maintain endpoint device assets (hardware and software) as part of the asset management program, ensuring accurate inventories and lifecycle planning. Develop endpoint hardware and software recommendations based on organizational needs, performance, supportability, accessibility, and total cost of ownership. Help develop and contribute to the Council's strategic roadmap for endpoint device implementation, modernization, and ongoing maintenance. What education and experience are required for this job (minimum qualifications) Any of the following combinations of completed education (in information technology or a related field) and experience in endpoint administration/engineering and leadership:High school diploma/ GED with 10 years of experience, including 3 years of experience in a managerial, supervisory, or lead worker role. Associate's degree with 8 years of experience, including 3 years of experience in a manager, supervisor, or lead worker role. Bachelor's degree with 6 years of experience including 3 years of experience in a manager, supervisor, or lead worker role. Master's degree with 4 years of experience including 3 years of experience in a manager, supervisor, or lead worker role. What additional skills and experience would be helpful in this job (desired qualifications):Experience implementing and supporting Microsoft Intune/ Endpoint Manager, Auto. Pilot, Patch My PC, and/or Jamf Pro. Demonstrated success migrating between MDM platforms (e.g. AirWatch to Intune), including planning, pilot, rollout, and post-migration support. Experience in security vulnerability remediation, OS lifecycle management, and compliance baselines. Experience with ITSM processes (Incidents, Service Requests, Changes, Problems) and managing queues to SLAs. Asset management experience (inventory accuracy, lifecycle planning, device refresh, and disposal).5 years of hands-on experience in endpoint administration/engineering across Windows, mac. OS, iOS/iPad. OS, and/or Android Enterprise. Microsoft MD-102, MS-102, AZ-104 certifications or other relevant certifications. Jamf 200/300 certifications or other relevant certifications. Comp. TIA Security , ITIL 4 Foundation, PMP. Experience with Ivanti Neurons or similar ITSM/ CMDB platforms. Experience designing endpoint standards catalogs and/or provisioning packages. Experience with Patch My PC deployment design and ring management for updates. Experience working with individuals at different organizational levels and from different personal and professional backgrounds, both technical and non-technical. Public sector or multi-agency environment experience. What knowledge, skills, and abilities you should have within the first six months on the job:Ability to meet project milestones in a timely manner while adhering to budget and stakeholder requirements. Skills in hiring, onboarding, and retaining Endpoint Engineers. Ability to manage vulnerability remediation SLAs (time-to-remediate, critical patch coverage). Ability to monitor and manage ticket performance (volume, SLA attainment, re-open rates, CSAT). Ability to manage and improve endpoint compliance rates (percent of devices meeting policy baselines). Knowledge of and skills in managing asset accuracy (percent reconciliation to CMDB/inventory). Ability to manage OS currency (percent of devices on current supported versions). What you can expect from us:We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance. More aboutwhy you should join us!