The purpose of this position is to analyze, plan and implement technology innovations for departments. This is accomplished by communicating with users, maintaining databases, identifying and responding to needs and requests, obtaining and reviewing vendor information, analyzing data flow, troubleshooting hardware and software, scheduling training, and reviewing and approving expenditures. Other duties may include setting up user account access, researching and recommending upgrades, and developing specialized reports and applications. Typical Tasks Supports systems by identifying, researching and coordinating installations and upgrades, assisting with security setups, evaluating and facilitating training, responding to customer requests and inquiries, coordinating information with departments and vendors, and providing ongoing support. Provides customer service by communicating with departments, identifying user needs and requests, researching trends, software and hardware, evaluating environments, coding and/or monitoring applications, and providing related information to users. Secures networks by establishing security measures, recommending policies and procedures, assessing permission types and associated data, maintaining documents, coordinating security investigations, and researching threats and vulnerabilities. Identifies and completes related projects by coordinating meetings with users, implementing and supporting various systems and databases, ensuring quality, scheduling procedures, maintaining system performance, working with consultants and vendors, monitoring expenditures, and ensuring hardware and/or software is needed and warranted. Advises, guides, and/or leads project teams to perform tasks associated with all phases of system implementation using project management methodology. Qualifications Required Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration or closely related discipline and 3 years relevant IT experience Or. Associate's degree in Computer Science, Information Technology, Business Administration or closely related discipline and 5 years relevant IT experience Or. High School Diploma or GED and 7 years relevant IT experience Other Requirements:Valid Driver's License. Ability to remain flexible and adapt to changing job responsibilities and duties. Ability to use and support a wide variety of computer applications. Knowledge to develop and implement project articles such as charter, scope of work, work breakdown structure, request for proposal development, resource loaded project plan, change control, communications plan, risk mitigation plan, test, and acceptance plan. Experience working with business processes, data management, and applications. Ability to communicate and foster a cooperative and professional culture. Note: Selected applicant must pass a driving and criminal history check. Supplemental Information PHYSICAL DEMANDS: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. WORKING CONDITIONS: This position generally requires working in an office setting. Our Core Values: INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all. What we offer: The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes: Comprehensive medical, dental, and vision insurance many other insurance options Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees' Retirement System Employer-paid health & wellness clinic Free on-site city gym access Paid sick and vacation leave 13 paid holidays per year 6-weeks paid parental leave Paid volunteer & blood donation leave to give back to our community Flex schedule and telework availability, depending on your position Professional development trainings & leadership initiatives Tuition assistance benefits Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.