In this vital role you will [top-line statement connecting primary position responsibility to employer brand]. Platform Administration & Operations - Serve as primary administrator for SAM Pro and related CMDB components within ServiceNow. - Manage normalization, reconciliation, and entitlement automation using ServiceNow’s Software Recognition Library (SRL). - Oversee SAM Pro upgrades, patch management, and release testing, ensuring compliance with Amgen’s ESM release schedule. - Monitor and maintain Mid-Server health and integrations supporting SAM and discovery tools. - Partner with Enterprise Service Management (ESM) and Platform Engineering teams to validate post-release functionality. Technical Leadership & Solution Design - Lead the technical roadmap for SAM Pro in alignment with Amgen’s Enterprise Technology Rationalization (ETR) and Architecture strategies. - Collaborate with SAM Process Owner and Product Manager to translate business requirements into platform configurations and automated workflows. - Evaluate new ServiceNow SAM capabilities, perform proof-of-concepts, and document change impact analyses. - Build, validate, and optimize integrations between ServiceNow and SCCM, Tanium, Nexthink, and Flexera. Data Quality & Reporting - Develop dashboards and reporting for data completeness, reconciliation results, and compliance status. - Partner with Data Management to resolve anomalies and maintain trusted software asset data models. - Support analytics and executive reporting requests from Finance, GSS, and Technology leadership. Governance, Compliance & Knowledge Transfer - Uphold Amgen’s internal controls, SOPs, and software lifecycle governance standards. - Conduct peer reviews and KT sessions for technical and operational teams. - Ensure documentation accuracy for all platform configurations, integrations, and automated processes. What we expect of you. We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications. Basic Qualifications:Doctorate degree. OR - Master’s degree and 2 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules. OR - Bachelor’s degree and 4 years of experience with ServiceNow platform administration, including SAM Pro and CMDB modules. ORAssociate’s degree and 8 years of of experience with ServiceNow platform administration, including SAM Pro and CMDB modules. OR - High school diploma / GED and 10 years of of experience with ServiceNow platform administration, including SAM Pro and CMDB modules. Preferred Qualifications:Hands-on experience in ServiceNow SAM Pro configuration, normalization, and reconciliation workflows. - Strong understanding of software discovery tools (SCCM, Tanium, Nexthink, Flexera) and data integration design. - Knowledge of software licensing concepts and audit risk mitigation practices. - Master’s degree in Information Systems or related discipline. - ServiceNow Certified System Administrator (CSA) and SAM Pro Implementation Specialist certifications. - Experience managing ServiceNow upgrades and patching in a regulated enterprise environment. - Strong analytical and automation skills (Flow Designer, APIs, scripting). - Familiarity with Agile methodologies and working in a Product Team Model (two-week sprint cadence). - Excellent communication and stakeholder management skills, especially across architecture, operations, and finance. What you can expect of us. As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. Stock-based long-term incentives. Award-winning time-off plans. Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Apply now and make a lasting impact with the Amgen team.careers.amgen.com. Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship. Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.