Promotes the Morongo Rewards program and educates guests on its benefits. Meets, greets, and delivers outstanding guest service both in person and by phone. Actively seeks new enrollments by engaging guests on the casino floor and communicating value propositions. Enrolls guests, reprints cards, processes PIN changes, and ensures accurate data entry. Achieves and tracks daily, weekly, and monthly enrollment and engagement goals. Issues complimentaries in accordance with Morongo's comp guidelines and evaluation of guest play. Assists with the arrival and departure of bus groups when applicable. Supports other departments in issuing cards and maintaining accurate player records. Provides detailed information about current promotions, marketing events, and resort amenities. Maintains a clean and professional work area; assists with basic floor maintenance (e.g., picking up trash, straightening chairs). Escorts guests to various areas of the property and ensures their questions are answered accurately and courteously. Performs other duties as assigned to support the efficient operation of the department. SUPERVISORY RESPONSIBILITIES:This position does not have direct supervisory responsibilities but may provide guidance or support to other team members. QUALIFICATIONS: Excellent guest service and communication skills required. Ability to handle high-volume interactions in a fast-paced casino environment. Strong interpersonal skills with the ability to maintain composure and professionalism. Familiarity with PC-based software applications; ability to learn casino management systems. Ability to maintain confidentiality of sensitive information. Demonstrates professionalism, high ethics, and a team-oriented attitude. EDUCATION and/or EXPERIENCE: High school diploma or equivalent preferred. Additional coursework in Marketing, Business, or Hospitality is a plus. Minimum of 1-2 years of experience in customer service, guest relations, or a loyalty/rewards program environment. Strong interpersonal and communication skills with the ability to engage professionally with guests. Experience with loyalty program systems, enrolling guests, issuing rewards, and promoting player benefits. Ability to resolve guest concerns quickly and effectively while maintaining a high level of service. Strong attention to detail and accuracy when processing transactions and updating account information. Prior experience in a casino, resort, or hospitality environment is preferred. LICENSES, CERTIFICATES, REGISTRATIONS: Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required. LANGUAGE SKILLS: Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.