Responsible for management and oversight of administrative functions and data stewardship operations associated with Regulatory Services Divisions, including billing, check processing, license and permit applications, quality control (of data), and customer service duties. Work Location This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office. The City of Minneapolis does not sponsor applicants for work visas. Job Duties and Responsibilities Supervision and leadership. Manage the activities and supervise administrative staff who support the Regulatory Services department. Supervise staff engaged in computerized record and data entry activities and revenue collection, monitoring work output, accuracy, efficiency and compliance. Serve on division and inter-departmental leadership teams to ensure effective communication and collaboration on department initiatives and projects to share information, improve systems and enhance relationships. Develop and maintain standard operating procedures and other guides for effective staff training. Establish quantitative and qualitative indicators for onboarding and training program success. Improve staff capacity by recruiting, training, conducting performance reviews and creating employee development plans. Administration and customer service. Oversee administrative functions associated with assessments, administrative citations, permits, customer service counter, rental licensing renewals and other billing systems as assigned. Provide constituent services by responding to queries, requests and complaints from the public, elected officials and other City staff in a timely manner. Prepare and implement 311 scripting and response protocols to meet division needs. Data quality, analytics and continuous improvement. Manage over-all data quality programs and policies and serve as expert resource for the division, working with staff to study, identify, document, improve and implement new and existing business processes and practices as they relate to data quality and infrastructure and over-all organizational efficiencies and responsiveness. Coordinate analysis and evaluations of business processes and programs pertaining to data entry and data quality and develop information solutions that improve and enhance processes and over-all business objectives that meet the needs of the operating units. Create and perform analysis on activity reports and other performance data to measure productivity and goal achievement, determining areas needing program improvement. Lead and support strategic planning, continuous improvement, and employee engagement efforts to improve the effectiveness of Regulatory Services Administrative functions. Other duties. Serve as subject matter expert and member of project teams that support current and future department information technology and finance related issues and systems. Oversee pre or post implementation testing of related system function or process, including execution of test procedures, interpretation of results and recommendations on use, modification or correction. Coordinate on innovative, effective ways to implement policy directives from Elected Officials. Research and establish standards, procedures and techniques for effective and efficient management of records that are consistent and compliant with State and Local retention schedules and regulations. Required Qualifications Minimum Education. Bachelor's Degree in Business Administration, a related field or equivalent Minimum Experience. Five years of progressively responsible experience in administration or management positions, including:three years program analysis and evaluation, customer service, data management and quality control and experience in designing and streamlining business processesat least two years supervisory experience Licenses/ Certifications N/ A - Equivalency. An equivalent combination of education and experience closely related to the duties of the position MAY be considered. A cover letter and resume are required. You must attach a cover letter and updated resume to your application or your application will be considered incomplete.