The Administrative Assistant is responsible for both receptionist services and administrative duties for the IRC Richmond office. As this position will serve as the first point of contact for all IRC client visits and phone calls, this position is not hybrid and will be expected to open up the office and close the office daily (9:00 am-5:00 pm). Major Responsibilities: Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours. Answer and direct incoming telephone calls for the Richmond office. Take messages and answer basic questions. Assist with safety and security measures as required. Order and maintain stock of needed office supplies, review inventory, and monitor prices. Maintain office equipment including copier, fax, printer, scanner, and projector in good working order. Arrange for maintenance and repair as needed. Review intern applications, complete interviews with candidates. Make recommendations to Operations Coordinator on intern selections and supervise onboarding and training. Distribute bus passes and vouchers. Maintain accurate inventory and update Operations Coordinator with changes. Assists with ID badges and maintaining office photo lists. Assist with Operations Coordinator with IT issues and other system equipment. Monitor telephone system; update voice mail and extensions as needed for new staff and maintain office phone list. Ensure new staff and interns have access to ID cards, swipe cards and office keys. Receive and distribute mail. Process outgoing mail and deposit in mailbox on daily basis. Comply with agency policies and protocol. Other tasks and projects as directed by supervisor. Job Requirements: Education: High school diploma required; some university education preferred. Demonstrated Skills & Competencies:Fluent in English with strong verbal and written communication skills. Additional language capacity would be preferred. Demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook. Must be well-organized, reliable, professional, detail oriented and flexible. Desire to work as a team member and in a multicultural workplace. Must have a valid driver’s license, active insurance policy, and access to reliable transportation.