Acts as a liaison between AAA members and Approved Auto Repair (AAR) / Emergency Road Service (ERS) facilities to ensure repair services & road service are rendered in conformance with Club, AAA National Quality Standards, as well as federal, state, and local ordinances. This position ensures that Approved facilities follow generally accepted sound business and repair practices, follow the program code of ethics, and will arbitrate claims and disputes arising from the repair providers" service or from ERS. Inspects current and prospective facilities to ensure tools, equipment, and personnel are in compliance with all Club and National Quality Standards on a continual basis. Additionally, this position develops, expands, and improves independent contractor network to assure Emergency Road Service (ERS) territory is sufficiently covered and able to provide quality service to members. This position should provide continuity, communication and complaint resolution between Communication Center Operations, Members, ERS Independent Contractors and Approved Repair facilities. Duties and Responsibilities:Conduct interviews, inspections, and briefings with prospective facilities. Prepares and presents documentation to the AAR review committee for consideration and potential approval of facility. Arranges and conducts contract signings for approved AAR/ ERS facilities. Conducts annual inspections of ERS facilities and quarterly AAR inspections of facilities assigned by the VP of Automotive Services. Monitors, assists, and ensures AAR facilities are in compliance with contract provisions and National Quality Standards. Promotes AAR/ ERS program value-added enhancements by interfacing with local industry and government agencies and Club coordinated public relations and media contact. Prepares and submits requested reports on a timely basis. Provides technical assistance in investigations, dispute resolution and arbitration. Develops programs that enhance ERS and communicates those to the independent contractors. Assists independent contractors with resolution of any payment issues. Demonstrates strong knowledge of towing techniques and automotive repair. Coordinates service information and issues to the local branch manager. Ensure background checks conducted on all contractor owners and drivers in compliance with AM National standards. Audit contractors to ensure maintenance of minimum insurance requirements at all times. Develop and maintain battery service network including training, evaluating, and providing action plans to contractors as well as the development of fixed site locations at our existing AAR/ AAB facilities. Develop and institute the national Roadside Problem-Solving Technician program(RPST) training for all independent contractor owners and drivers. Additional duties as assigned by management. Education and Experience:High School Graduate or General Education Degree (GED Required Associates Degree in Automotive: Preferred 2 to 4 years' experience as an automotive technician or manager. Computer Skills: Microsoft Office Web Design Software Automotive Field Software Certifications & Licenses: A. S. E. Certification A 1-A 8 and L 1 designations. Other Requirements: Valid driver's license Driving record in accordance with AM Associate Driver Safety Guide