Office Assistant I: Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function the Department's automated system; and performs related work as required. Office Assistant II: Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function the Department's automated system; and performs related work as required. DISTINGUISHING CHARACTERISTICS - Office Assistant I: Working under close supervision, Office Assistant I is the entry/trainee level in the Office Assistant series. Employees in this class receive in-service training and are given detailed instructions in the performance of routine clerical duties related to filing, reception, form processing, record maintenance, mail, and typing or data entry and performs tasks that are more structured and repetitive than those assigned to level II. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Office Assistant II level after one (1) year of satisfactory performance at the trainee level. Office Assistant II: Working under general supervision, Office Assistant II is the journey level in the Office Assistant series. Employees at this level are expected to be fully qualified and able to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Office Assistant I, or if filled from the outside, require prior related experience. The Office Assistant II differs from the Office Assistant III by the level of supervision received, the scope and effect of functions performed, the degree of independence exercised, and the complexity of work assigned. The Office Assistant III may also be assigned lead worker duties, or screening duties on a consistent rather than incidental basis. The Office Assistant series differs from the Account Clerk series in that the primary duties of the Account Clerk involve the application of mathematical skill and ability in the use of financial, numerical, and statistical data and information. The Office Assistant class performs a wide variety of general office support duties in which the use of mathematical ability is incidental to the primary function and most frequently performed duties. IDEAL CANDIDATE - The Shasta County District Attorney’s Office-Crime Victims Assistance Center is committed meeting the needs of victims in our community through collaborative services provided with courteous, efficient professionalism. Our goal is to graciously serve our community members by assisting and advocating for safety, healing, justice and restitution. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. The ideal candidate will be able to make an immediate positive impact on external and internal partners. With a professional attitude and appearance, the ideal candidate will demonstrate a desire for serving those in need. This individual will be a positive contributor to the site culture and exemplify the agency values of Truth, Integrity, Respect, Teamwork and Trust. We welcome a candidate who is interested in a fast-paced, team-oriented, collaborative environment and collaborating with internal and external system partners. The ideal candidate will have in-depth, personal understanding and experience with individuals and families experiencing trauma due to a criminal act. They will be familiar with local recovery resources and trauma-informed practices. They will have a passion for helping others access the services and support they need. This applicant will be excited to connect and engage victims with the services that are available to support healing and restoration. They will also serve as a liaison between victims and the criminal justice system to help protect victims’ rights and ensure victims’ voices are heard through the criminal justice process. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following:Office Assistant I: For Office Assistant I, duties are performed at the trainee level: Assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; screens and distributes incoming mail and sends out informational materials and letters; screens and routes telephone calls; schedules appointments; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; may operate automated systems where the routines and procedures require limited interpretation and application development within pre-established guidelines and structure; verifies data on source documents and edits for conformance to specifications; accesses and updates records; produces statistical, data processing, and production related reports; may perform initial application screening function on an incidental basis; performs related duties as assigned. Office Assistant II: For Office Assistant II, duties are performed at the journey level: Assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; screens and distributes incoming mail and sends out informational materials and letters; screens and routes telephone calls; schedules appointments; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; may operate automated systems where the routines and procedures require limited interpretation and application development within pre-established guidelines and structure; verifies data on source documents and edits for conformance to specifications; accesses and updates records; produces statistical, data processing, and production related reports; may perform initial application screening function on an incidental basis; performs related duties as assigned. QUALIFICATIONS Any combination of education and experience sufficient to directly demonstrate possession and application of the following:Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section. Office Assistant I:Knowledge of: Modern office practices, methods, procedures, and automated systems; general goals and purpose of the Department's programs; English grammar, vocabulary, spelling, and punctuation; filing systems; common word processing, spreadsheet, and database software packages. Ability to: Answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; enter data accurately into automated system; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; establish and maintain effective working relationships; locate, identify, and correct inaccurate or incomplete information; follow written and oral directions and instructions. Office Assistant II:Knowledge of: Modern office practices, methods, procedures, and automated systems; general goals and purpose of the Department's programs; English grammar, vocabulary, spelling, and punctuation; filing systems; common word processing, spreadsheet, and database software packages. Ability to: Answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; enter data accurately into automated system; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; establish and maintain effective working relationships; locate, identify, and correct inaccurate or incomplete information; follow written and oral directions and instructions. MINIMUM QUALIFICATIONS - It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Office Assistant I:Experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other office support duties. Office Assistant II:One (1) year of full-time experience performing clerical duties in an office environment equivalent to an Office Assistant I with Shasta County. SPECIAL REQUIREMENTS - Office Assistant I/ II:Some positions in this classification may require possession of a valid California driver's license. Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority. Some positions may require the ability to type at a net corrected speed of 45 words per minute. Some positions may require possession of special language and culture skills as a bona fide qualifications standard. In these cases, candidates must demonstrate that they possess the required skills. SUPPLEMENTAL QUESTIONS - Responses to the following must be submitted with a completed application. Do you possess experience and/or training in an office setting, paid or unpaid, related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public or other office support duties? Yes / No If “Yes,” please provide details including, but not limited to, employers, dates of employment, and job duties. If “No,” type N/ A. Do you possess one (1) year of full-time experience performing clerical duties in an office environment equivalent to an Office Assistant I with Shasta County? Yes / No If “Yes,” please provide details including, but not limited to, employers, dates of employment, and job duties. If “No,” type N/ A. Please select the amount of full-time (40 hours per week) customer service experience you possess:No experience. Less than 1 year 1 - 2 years 2 - 3 years 3 or more years. Please select all the programs and systems you have experience with:Windows 10 Operating System. Microsoft Word. Microsoft Excel. Microsoft Outlook. Microsoft Teams. Microsoft PowerPoint. I acknowledge this position may require the ability to type at a net corrected speed of 45 words per minute. Yes / No. I acknowledge this position may require a valid California driver's license. Yes / No. PHYSICAL DEMANDS AND WORK ENVIRONMENT - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. OTHER CONSIDERATIONS - All new employees are required to have their paycheck directly deposited to a bank account. Some positions may require a valid California driver's license and acceptable driving record according to County policy. Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position. As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing. Shasta County participates in E-Verify. For more information visit DOJ Right to Work Poster. If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer. In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly. Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California. (UPEC – General)Employees in this classification are covered under the Cal. PERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following Cal. PERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% of their pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Shasta County Employee Benefits for additional information regarding benefits and Cal. PERS coverage information. The provisions in this flyer and on the County website are for information purposes only. To the extent the provisions of the flyer or the County website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.