As an integral part of the patient care team, the Emergency Room Technician performs direct and indirect patient care functions under the supervision of appropriately licensed personnel. The Emergency Room Technician is responsible for assisting patients with personal care needs and participates in the plan of care. This position also collects test specimens as directed according to established procedures and documents patient care activities consistent with data collection and the test performed. The Technician performs phlebotomy, EK - Gs, splinting and other duties as required within the Emergency Room. The Associate assists customers in a friendly, prompt, caring manner, always maintaining the highest level of confidentiality and respect. This position works as part of the care team to meet the needs of the customer and to support team objectives, assisting other team members when necessary. QUALIFICATIONS EDUCATION: High School degree or equivalent; ability to read, speak, and write English required. EMT or Certified Nurse Assistant program also preferred. LICENSE/ CERTIFICATION: BLSHCP required; successful completion of phlebotomy course and/or certification preferred. CPI (Crisis Prevention Intervention) training required within 1 year of hire or transfer into the role, or until 10/31/25 for existing employees in the role. EXPERIENCE: Minimum 1 year direct patient care experience required; knowledge of medical terminology; interpersonal skills to effectively communicate and collaborate with other team members; ability to be flexible, set priorities, solve problems, and use proper judgment in difficult situations. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire. PERFORMANCE EXPECTATIONS Demonstrates the ability to perform the department specific competencies as listed on the Assessment and Evaluation Tool.