The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. Administrative Duties: Answer telephones Greet patients Update and file patient medical records Fill out insurance forms Handle correspondence Schedule appointments Arrange for hospital admissions Arrange for laboratory services Handle billing and bookkeeping Clinical Duties: Assist medical and nursing staff in a variety of tasks including: Taking medical histories and recording vital signs Explaining treatment procedures to patients Preparing patients for examinations and procedures Assisting the physician during the examination and procedures Collect and prepare laboratory specimens Perform basic laboratory tests on the premises Dispose of contaminated supplies Sterilize medical instruments. Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record Prepare and administer medications as directed by a physician Authorize drug refills as directed Telephone prescriptions to a pharmacy Draw blood Prepare patients for x-rays, tests and procedures Take electrocardiograms Remove sutures/ staples Change sterile and non-sterile dressings Required Qualifications at this Level Education Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Experience Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/ RMA) Ladder Program document for Levels II and III. Degrees, Licensure, and/or Certification Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Knowledge, Skills, and Abilities Good customer service skills. Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming. Heavy lifting and the ability to transport stretcher and wheelchair patients may be required. Working knowledge of sterile techniques and special procedures that are applicable to work performed. Working knowledge of procedures and techniques involved in administering routine and special treatments to patients. Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions. Age specific competencies. Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information Ability to establish and maintain effective working relationships with patients and clinic staff Typing skills Medical terminology Levels II and III -- Ability to independently seek out resources and work collaboratively Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.