1. Welcomes and orients guests as they enter Biltmore House, providing assistance with where to find guide books and other necessary Biltmore literature .. Checks guest tickets/passes as they enter Biltmore House, providing assistance to guests who may require accommodation with wheelchairs and elevator use .. Proactively seeks out guests and initiates conversation while demonstrating a thorough knowledge of Biltmore Estate and proactively cross-selling Biltmore’s Tours and attractions .. Performs Vulnerable Objects List checks each day at opening and closing of Biltmore House and responds to alarms as requested by Biltmore House Security .. Maintains constant awareness to insure the safety of guests, employees, Biltmore House and the collection.(combined)6. Insures that guests adhere to Biltmore House policies .. Demonstrates the ability to certify and lead various tours of Biltmore House including, Student Group Tours, Audio Tours, all Guided Biltmore House Tours as well as events and exhibits around Biltmore Estate as needed. Qualifications:1. High school diploma (or GED) required. Additional training, education, and/or certification(s) preferred .. At least one year of related experience in a public contact, customer service, hospitality, teaching, or related field required. Equivalent combination of education/experience considered. Instructional delivery experience a plus .. Demonstrated commitment to delivery of world class internal/external guest service .. Outstanding interpersonal and communication skills; ability to convey information clearly, concisely, and effectively; public speaking and/or storytelling skills a huge plus; ability to welcome and engage guests in a warm and genuine manner .. Ability to quickly learn Biltmore history, protocols, products/services .. Proactive, exercises good judgment; creatively problem solves, troubleshoots; engage in light guest service recovery; builds positive and professional relationships .. Positively and professionally represents Biltmore at all times.