We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with this is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at. As a detail-driven professional with strong organizational and problem-solving skills, you will serve as a key point of control within our Document Services operation, helping ensure accuracy, timeliness, and consistency in how documents are processed on behalf of our clients. Some of your key responsibilities will include: Prioritizing incoming service of process and government documents based on urgency, client-specific requirements, and deadlines. Performing pre-send and post-send quality checks to ensure accurate data entry, routing, and document imaging. Identifying and resolving routine exceptions, escalating more complex issues in line with established procedures. Preparing daily end-of-day summaries and maintaining basic workflow and quality dashboards. Supporting team leaders by identifying recurring errors or bottlenecks and contributing improvement ideas. Assisting with cross-location workload balancing and backfilling processing or mailroom tasks as needed to meet service-level. What will you bring to the role? We’re looking for a highly detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering accurate, high-quality work. You’ll bring a strong sense of ownership, excellent time management skills, and the ability to prioritize effectively while working collaboratively with others. Other key skills required for the role include: Bachelor’s degree from an accredited college or university (preferred) Exceptional attention to detail with accurate data entry skills. Experience handling high volumes of documents in a data entry or processing environment. Strong computer skills, including typing, scanning, email, and internet research. Excellent written and verbal communication skills Self-motivated with strong organizational and time-management abilities Ability to work efficiently under deadlines in a fast-paced office setting Mac knowledge is a plus