Maintain superb customer service with high emphasis on exceeding Clients' expectations at all times and always providing authentic hospitality to each and every Guest. Ensures the accurate and timely flow of information, superior levels of performance and dependable and friendly service to external and internal clients. Supervise the planning and coordination of meetings and events, and guest room related activities (related to assigned group), to ensure the obligations by the hotel and client are met with satisfaction. Act as liaison between Sales and the Operations Team by disseminating appropriate information as it relates to the meeting and/or event. Manage and monitor room blocks according to contract specifications to include, room block cut-off dates, review room pick-up, and attrition. Manage and monitor food and beverage minimums according to contract specifications. Maintain strong client relations and ensure that meeting/event specifications are communicated and executed for a successful meeting experience. Organize and conduct pre/post meetings with assigned groups. Effectively upsell throughout the pre-meeting/event and event phase, to include food and beverage, amenities, audiovisual and special request services. Responsible for setting up master billing and reviewing accounts for accuracy during and after event execution. Ability to multi-task multiple meetings/and or events simultaneously and at different planning stages. Identifies operational challenges/and or opportunities related to meeting and/or event and develops seamless solutions. Participate in site tours with contracted clients as well as potential clients. Other duties as assigned by Management. Actively engaged in the daily operations of the conference center.