As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Evaluates branch compliance with applicable federal, state, County, and related laws, rules, and regulations;Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values;Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming;Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff;Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation;Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers;Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards;Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services;Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions;Coordinates unit activity with other departmental units, County departments, and outside agencies;Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems;Manages library social media accounts and communicates updates to the public. Minimum Qualifications: High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.(Relevant experience and/or education from an accredited college or university may be substituted.)OR:One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Experience planning and implementing programs, lessons, and/or projects. Experience providing customer service. Experience in conflict management. Experience with interpersonal communication and team collaboration. Experience working in a public library. Experience in cultural sensitivity and competency in cross-cultural communication and understanding.