Leads quality assurance engagement for Retail and Home Equity mortgage lending platforms and integrations, ensuring strong alignment between onshore coordination and offshore execution within a hybrid operating model. Providing leadership to test leads and extended teams while embedding rigorous testing and quality governance throughout release cycles. Partners cross-functionally with product, development, business operations, and change management teams to enable effective collaboration and serves as an escalation point for complex testing challenges. Integrates tools such as JIRA and Practi. Test for test documentation, coverage analysis, defect tracking, capacity planning, and data-driven reporting while continuously improving testing methodologies and standardization across Home Lending Delivery. Maintains strong communication, develops and mentors testing talent, and delivers clear, actionable reporting to all levels of management. Basic Qualifications- Master's degree, or equivalent work experience- 10 or more years of experience in project management activities. Preferred Skills/ Experience- Mortgage industry experience- Test automation exposure, preferably with Selenium- Experience managing hybrid teams (onshore and offshore) including experience with managing directs- Strong QA leadership capabilities- Proven stakeholder engagement skills, especially across business, technology, and change management- Demonstrated management and leadership skills- Strong organizational and analytical skills- Advanced knowledge of project management- Ability to identify and resolve exceptions and to analyze data- Excellent verbal and written communication skills - This role does not support Visa sponsorship - This role requires working a Central Time Zone work schedule. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.