Own end-to-end functional workflows spanning Salesforce, Salesforce Mobile, middleware, and SAP. Translate business problems into clear functional requirements, acceptance criteria, and validation scenarios, often providing direct guidance on how systems should behave based on real-world usage. Review current-state system behavior using reports, dashboards, and ad-hoc data analysis to identify gaps, inconsistencies, or failure points. Lead Test planning and execution across web and mobile platforms, including creating, reviewing, and signing off on test scenarios and results. Coordinate with business testers, sales reps, and SMEs to validate real-world use cases and ensure readiness for release. Act as a functional escalation point for production issues, including order failures, pricing discrepancies, missing integrations, and data mismatches. Ensuring issues are properly scoped, routed, and resolved without unnecessary rework or ticket churn. Communicate clearly with business stakeholders on status, impact, and next steps, especially during time-sensitive periods such as quarter-end. Build and analyze Salesforce reports and Power BI outputs to monitor transaction volumes, trends, and anomalies. What you need. Required. Bachelor’s degree in Management Information Systems, IT, Business, or related field. Minimum 2 years of professional experience supporting Salesforce, Salesforce Mobile, ERM, ERP, and/or enterprise business applications. Experience leading UAT, production issue resolution and business sign offs. Experience analyzing and explaining data discrepancies and system behavior. Preferred. Salesforce Admin certification. Experience working in an Agile Development environment. Experience with incident/change management processes.$76,500.00 - $122,000.00 salary plus bonus eligible benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 10%