This posting will remain open continuously until filled. The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply. DEPARTMENT:The Town of Castle Rock's Division of Innovation and Technology (Do. IT) plans and maintains the Town's information systems. Employees in this division are dedicated to improving business processes and prioritizing technical projects according to the Town's strategy and goals. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist in initiating a Town-Wide PC Replacement Program. Work with customers in every department Town-Wide. Throughout the PC Replacement Program project will work both in a team environment - contributing to planning the deployment process and independently installing hardware and supporting users on-site in different departments. Performs other duties as assigned or as necessary. MINIMUM QUALIFICATIONS: An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: Associate's Degree or Vocational/ Technical Degree - or degree-in-progress - with training emphasis in computer systems. Experience: Previous experience and/or training involving imaging of PC's, Apple IOS devices, Microsoft Windows and Microsoft Products; or an equivalent combination of education, training, and experience. Licenses and/or Certifications Required: A valid driver's license NECESSARY KNOWLEDGE, SKILLS AND ABILITIES: Excellent communication and customer service skills. Knowledge of PC Hardware, Microsoft Active Directory, Microsoft operating systems, imaging, and basic networking skills. Knowledge of Windows 11, M 365, printer setup, Lenovo laptops and peripherals. Ability to communicate and answer questions from non-technical staff on how to use hardware and software solutions. Ability to work independently, meet deadlines, track, and report and resolve issues with a demonstrated skill in problem-solving and troubleshooting.