As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility. Job Specifications: Starting Wage: $20.00/hr - $22.92/hr Employment Type: Year Round (10-month) Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Greeting guests and homeowners in a warm and friendly, prompt and professional manner Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out. Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges Make room reservations, log guest requests and accurately maintain the status of each reservation Manage incoming telephone and email correspondence in a prompt and courteous manner Assist Guests with luggage and packages in a timely manner. May perform tasks related to and assist other staff with bellmen,housekeeping and maintenance Responsible for cleanliness of Guest reception and surrounding public areas Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities Maintain a high level of professional appearance, demeanor and ethics at all times Handle confidential information, including guest records with a high degree of integrity Participate in training classes as assigned by the manager Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times. Other duties as assigned Job Requirements: High school diploma or equivalent Proficient in Microsoft applications Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact Ability to communicate effectively in English, both written and verbal Ability to stand for long periods of time in excess of 2 hours without sitting Ability to work in a team and be detail oriented Strong organizational skills Ability to work a flexible schedule, which includes weekends and evenings Ability to lift and carry 50 lbs At least 1 year Front Desk Experience Previous guest/customer service experience The expected pay range is $20.00/hr - $22.92/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.