Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service. DUTIES AND RESPONSIBILITIES - Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience - Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy - Ability to shop multiple customer orders using the designated tools and equipment - Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.) - Substitute items when requested - Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure - Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages - Assist customers picking up orders - Complete Accountability Form from end to end process - Is courteous and helpful to other associates - Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code - Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies - Adheres to all company guidelines, policies and standard practices - Observes and corrects all unsafe conditions that could cause associate or customer accidents - Notify QA of any cleaning issues or maintenance required for To-Go area and equipment - Successfully complete Computer Based Training (CBT) and Training Aid courses - Performs all other duties as assigned - Must be able to meet the