Schedule: Monday Through Friday 11:30 AM CT to 8:00 PM CT, Work from Home. At ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, every conversation has the power to change a life. As an Associate II - Enterprise Support you’ll be the voice and heart of St. Jude—building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you’ll help fuel the mission of saving children’s lives and finding cures for childhood cancer and other life-threatening diseases. What You’ll Do. Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation. Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones. Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience. Champion the Mission: Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities. Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts. Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement. Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. What You Bring. A passion for people and purpose . year of experience in customer service, sales, or call center environments. Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media). Strong multitasking, time management, and organizational skills. Comfort with technology, including Microsoft Office, CRM systems, and social media tools. Ability to work independently and as part of a mission-driven team. High school diploma or equivalent required. Why Join Us? Make a Difference: Every interaction supports lifesaving research and care at St. Jude. Grow Your Career: Gain valuable experience in nonprofit fundraising, donor relations, and communications. Be Part of Something Bigger: Join a passionate team united by purpose and driven by impac. Benefits & Perks. The following Benefits & Perks apply to Full-Time Roles Only. We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same. Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)?401 K Retirement Plan with 7% Employer Contribution. Exceptional Paid Time Off. Maternity / Paternity Leave. Infertility Treatment Program. Adoption Assistance. Education Assistance. Enterprise Learning and Development. And more.