Customer Experience & Brand Representation - Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. - Deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table’s passion for food, teaching, and high standards, while following provided recipes and game plans to ensure consistency and quality. - Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner. - Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. Sales & Business Performance - Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class. - Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates. - Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews. Team Engagement & Store Support - Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations. - Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations. - Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness. Operations & Compliance - Ensure compliance with food safety standards, local health codes, and sanitation regulations. - Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment. - Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. - May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions. - Ensure store safety and cleanliness, addressing any maintenance needs promptly. - Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. - Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).