Investigate and manage short-term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providers. Analyze medical, vocational, financial, and claim-related information to support accurate initial and ongoing benefit determinations. Guide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communication. Maintain professional written and verbal communications with internal and external partners to deliver timely, customer-centered outcomes. Apply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisions. Collaborate effectively in a fast-paced, team-based environment to retrieve, evaluate, and relay claim-related information. Leverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomes. Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex situations. Adapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environment. Understand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidance. Qualifications:High School Diploma or GED required; Associate or Bachelor’s degree preferred but not required . years of customer service experience preferred but not required. Medical, clinical, or vocational background is a plus but not required. Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously. Strong time management and organizational skills, with the ability to manage competing priorities. Ability work effectively in a structured, inclusive, and collaborative team environment. Depending upon experience and skillset this can be considered as a T 10 (Ability Analyst) or a T 9 (Sr. Ability Analyst)Compensation.