Client Solutions Consultant, GLLF

Ann Arbor

Wednesday, 15 April 2026

In this role as a Client Solutions Consultant, you will:Be a creative thinker with an understanding of relevant industry technologies, with the ability to build solutions to complex legal process problems - its creative problem solving with legal, process and technology hats on. Align closely with the Product and Global Solutions Consulting teams to understand and articulate the value of the High. Q platform and Document Automation powered by Contract Express. Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases. Work with clients to establish their business needs and co-design high value solutions that solve real business problems. Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions. Drive adoption and value realization - partnering with customers to integrate Co. Counsel into their High. Q workflows and use cases. Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty. Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates. Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction. Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of High. Q and Document Automation powered by Contract Express. About You. You’re a fit for the Client Solutions Consultant role if your background includes:Experience in legal services, legal software, customer success, project management, training or solutions consulting within the Legal sector. Passion about legal technology and the ability to convince clients about the benefits of digital transformation, increasing efficiencies and new ways of working. Excellent presenter and communicator who is articulate, enthusiastic, and knowledgeable with the ability to evangelize our products. Analytical and creative with the ability to design solutions to solve complex business problems. Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators. Experience driving adoption of collaboration, transaction management, project management and content management solutions desirable. Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do. The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience#LI-AY 1 What’s in it For You?

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