Handle telephone collections on past due accounts receivables Implement and monitor payment plans. Responsible for call handling and chargebacks. Responsible for quality assurance monitoring. Assist with special requests for both internal and external customers. Contact customers as needed in an effort to resolve account issues. Document activity and maintain follow up on all accounts. Respond to customer AR calls with regards to account inquiries. Provide documentation to customers requesting invoices, statements, etc. CANDIDATE SUMMARY - Required Experience Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping. Knowledge of billing procedures and collections techniques. Must have knowledge of collections and ability to work in a fast-paced environment. Must be proficient in Microsoft Office (Word, Excel, etc.)Have a working knowledge of FDCPA and GLB Privacy Act. Required Leadership Traits and Characteristics Strong communication and interpersonal skills. Strong attention to detail and high level of accuracy. Ability to maintain a high level of confidentiality and professionalism. Excellent organizational skills. Be able to work as a team and independently Must be comfortable working with set goals and KPIs. Ability to produce results in a fast-paced and challenging environment. Display critical thinking skills with the ability to "think outside the box" Formal Education, Qualifications or Training High School Diploma OR GED required. Compensation. Base Pay range: $17.21 - $25.00 / hourly While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.