Non-exempt (additional compensation to include shift differential); full-time; 40 hours per week; varied days; rotating schedule; weekend shifts and holidays required; full benefits. This non-sworn position provides general operating assistance to Frederick County Sheriff's Office (FCSO) Headquarters, with primary responsibility for duty desk telephone calls (Law Enforcement Bureau), assisting the public and providing reception services. NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today. TOTAL COMPENSATION PACKAGE:Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 11 days of Vacation leave with increase after 2 years of employment 15 days of Sick leave with unlimited annual carryover 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending. Employee Health Center with no or low-cost primary and urgent care 100% County paid 2 x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit. County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service. Additional service credit for eligible previous public service, military service, etc. Work/ Life balance programs include: Employee Assistance Program and Employee Wellness Program. Generous Tuition Reimbursement Program. Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan. NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year. For more information, visit our benefits page on the Frederick County Government job opportunities webpage. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Answer citizen inquiries, both walk-ins and telephone; provide information and assistance to visitors and telephone callers. Complete Incident Reports. Perform hit confirmations via METERS/ NCIC - Enter/remove protective orders, missing persons, stolen property, and warrants in METERS/ NCIC - Answer non-emergency line and transfer emergency calls to dispatch. Access METERS/ NCIC and other computer networks to retrieve and/or verify needed information. Access and retrieve arrest warrants and other reports from files as needed by Deputy Sheriffs for Court, for public inquiries, etc. Distribute reports, memos, mail, forms, etc. to FCSO personnel Communicate with Deputy Sheriffs and supervisors via radio system (this does not involve dispatching)Run criminal history reports for deputies and to enter warrants into METERS/ NCIC - Distribute Protective and Peace Orders, and Emergency Evaluations to patrol for service. Update service of Peace and Protective Orders in Central Square and provide the courts with copies of Return of Service sheets once orders are served. Communicate with District Court Clerk, Circuit Court Clerk, Circuit Court Security, and other outside agencies. Provide victims and offenders with legal resources. Provide detailed criminal history information for respondents to the serving deputies for safety vis FCSO/ warrant information sheet. Update daily patrol schedule/modify those calling out; fax to communications. Perform monthly validations. Perform other related duties as assigned. To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions. QUALIFICATIONS AND REQUIREMENTS The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. High school graduation or the equivalent Minimum age 18 years. U.S. A. citizenship. Minimum 1 year work experience in clerical, administrative, or customer service. ADDITIONAL REQUIREMENTS: Employees in this classification are designated as Essential. An Essential Employee means the employee is considered necessary for the operation of County services. Essential Employees are required to report to work in the event of a weather incident, general emergency, or disasters when County offices are closed. They may be required to work overtime with little or no advance notice and may be required to report to work in emergency situations and/or after hours. KNOWLEDGE / SKILLS / ABILITIES:Ability to learn and effectively apply State laws; FCSO rules, regulations, codes and procedures; and two-way radio communications regulations and standards. Strong clerical skills including the ability to accurately produce written work and maintain/verify files and entries. Ability to work independently, set appropriate priorities when multiple tasks are required, and complete assigned tasks with minimal supervision. Ability to work with sensitive information and maintain appropriate confidentiality. Ability to develop and maintain effective working relationships with co-workers, other law enforcement agencies and staff, and the general public. Strong and effective spoken and written (English) communication skills. Ability to hear and understand the speech of deputies and emergency communications personnel via radio. Ability to multi-task while simultaneously talking on the phone. PREFERENCE MAY BE GIVEN FOR:Law enforcement, public safety or dispatch work experience. Minimum 1 year experience using a computer (professional or personal will be accepted). PHYSICAL REQUIREMENTS / WORKING CONDITIONS:While working in this position, the employee is required to constantly sit, lift up to 20 pounds, and perform repetitive motions; occasionally walk, stoop/kneel/crouch and reach; and rarely climb, push up to 40 pounds, pull up to 40 pounds and drive. While working in this position, the employee is required to constantly work indoors; and rarely work outdoors and in a noisy environment. ADDITIONAL INFORMATION /