Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff. Develops and directs the implementation of operational plans to support the County's/department's business goals. Works with department/ business managers to evaluate current and anticipated Information Technology requirements. Develops and negotiates service level agreements and manages to ensure their attainment. Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems. Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications. Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection. Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff. Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects. Manages, directs and evaluates the work of subordinate supervisors whose staff provide data center operations and support of hardware, software and other technology support functions. Coordinates problem solving, conflict resolution, escalations, restart and recovery. Meets and consults with customers and vendors regarding service delivery needs. Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development. Assesses skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments. Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies. Conducts or oversees research and special studies and implements recommended organizational, procedural and other changes and benchmarks internal operations against best practices of other agencies and organizations. Manages and/or participates in department disaster recovery planning and systems security administration. Manages the development, implementation and administration of technical training program for business users. Requirements Requirements to Qualify. Option I: Graduation from an accredited college with a Bachelor's degree - in Computer Science, Information Systems, or a closely related field, - AND - five (5) years of progressively responsible - - , full-time, paid experience in a centralized Information Technology organization - - - , performing information systems analysis and design, application development, network administration or operating systems analysis; of which two (2) years must be in a management capacity - - - - . Option II: One (1) year of experience at the level of Los Angeles County class of Information Technology Manager I - - - - - . Option III: Four (4) years of progressively responsible - - , full-time, paid experience in managing the design, development, implementation, operation and maintenance of a large complex information systems program in a large, multi-service public or private sector organization. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. Special Requirement Information - To receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) calendar days of the end of the filing period. Please submit documentation to E - Stranger@hr.lacounty.gov and indicate your name, the exam name, and the exam number. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: SDS - Inter/dhr/070812 PPG 123.pdf and SDS - Inter/dhr/205105 PPG 123 ACE - Resource. Guide.pdf. We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst. - - Progressively responsible experience is defined as a significant increase in the complexity and scope of responsibility of the aforementioned experience. - - - A centralized information technology (IT) organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit. - - - - Management capacity is defined as organizing, planning, implementing, and controlling functions and programs, developing and implementing policies, procedures, and guidelines; directing the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives, includes managing the staff and resources of a small division or large section that providing information technology services for business users. - - - - - Experience at the level of Information Technology Manager I is defined as under direction, planning, organizing, and directing the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level. License. A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class. II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Desirable Qualifications. Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.