This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for an IT Client Support Specialist 1/2 located in Anchorage, Alaska! What You Will Be Doing:Are you passionate about technology and enjoy solving problems? The Alaska Department of Fish and Game (ADFG), Division of Administrative Services, is seeking a service desk technician to provide exceptional IT support to our clients. We value innovation, teamwork, and a commitment to excellence. Join our dynamic team and grow your career with us! The ideal candidate will be the first point of contact for clients facing technical issues, providing prompt and efficient resolutions to maintain high levels of customer satisfaction. Key Responsibilities:Respond to client inquiries and technical issues via phone, email, and chat in a professional and courteous manner. Diagnose and troubleshoot hardware and software problems, ensuring effective and timely resolution. Assist clients with password resets, account setup, and software installations. Escalate complex issues to senior support teams when necessary, maintaining clear communication. Maintain accurate records of client interactions and solutions provided, ensuring documentation is up to date. Collaborate with team members to resolve technical issues and contribute to continuous improvement of support processes. Our Mission, Values and Culture: The Division of Administrative Services (DAS) provides efficient, cost effective and customer-oriented administrative services to support the ADFG mission of scientific integrity and sustainable fish and wildlife management. Our division values work-life balance, intellectual curiosity, competency and working together while maintaining individuality. The Alaska Department of Fish & Game strives for a diverse and inclusive workforce where safety and well-being are paramount, and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. Benefits of Joining Our Team: The DAS IT section provides a welcoming and professional environment to anyone interested in being a key contributor to the department. This position will join a team of dedicated technical and professional level staff that produce high-quality work, allowing the department to function efficiently. We are open to new ideas and collaborating internally and with other agencies to grow and explore technological advancements. The State of Alaska offers a competitive salary, a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more. The Working Environment You Can Expect:This position is located in the ADFG Anchorage office at 333 Raspberry Road. Occasional travel to other offices will be required, including both driving and air travel. The successful candidate will join a team of service desk technicians and can expect to interact with other ADFG staff, IT contractors, and OIT staff regularly. Who We Are Looking For:We are looking for someone with the following competencies:Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. To view the general description and example of duties for an IT Client Support Specialist 1/2 please go to the following link: Alaska/classspecs. Special Note:A valid driver's license is required. Requires passing a background investigation including fingerprinting. Requires infrequent air travel within the State to service equipment. Requires frequent driving within the local area to service equipment. Minimum Qualifications Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Based Hire Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class. Minimum Qualifications IT Client Support Specialist 1 Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/ Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Equivalent to those typically gained by:Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility. IT Client Support Specialist 2 Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/ Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Equivalent to those typically gained by:Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.