Act a liaison between LabCorp, the customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet. Speak with customers in a courteous, friendly, and professional manner using protocol procedures. Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education and information as needed. Qualify and establish inbound new customers requesting LabCorp's products and services. Work in multiple databases to research complex issues and questions. Notify clients of test results in a timely and accurate manner. Review test forms for accuracy and report any discrepancies. Participate in activities designed to improve customer satisfaction and business performance. Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance. Minimum Qualifications:High School Diploma or GED equivalent 6 months or more experience in a customer service role. Preferred Qualifications:Associates degree or higher 6 months or more of experience working in a contact center/call center environment 6 months or more of experience in the healthcare industry, such as a physician's office or a hospital processing specimens 6 months or more of experience with Laboratory Information Systems. Bilingual in English and Spanish. Additional Job Standards:Knowledge of Microsoft Office suite. Strong verbal and written communication skills and excellent ability to listen and respond. Courteous with strong customer service orientation. Flexible with the ability to manage and adapt to changing priorities quickly. Excellent multitasking abilities required. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/ LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.