Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. Assesses member compliance with medical treatment plans via telephone or through on-site visits. Identifies barriers to plan compliance and coordinates resolutions. Identifies opportunities that impact quality goals and recommends process improvements. Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. Coordinates identification of and referral to local, state or federally funded programs. Coaches members on ways to reduce health risks. Prepares reports to document case and compliance updates. Establishes and maintains relationships with agencies identified in appropriate contract. Minimum Qualifications:Requires a H. S. diploma or equivalent and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. For Carelon - Care. Bridge business unit, bilingual or multi-language skills may be required. Preferred Skills, Capabilities and Experiences:Certified nurse assistant or certified medical assistant and/or BS/ BA degree in a related field preferred. Bilingual candidates preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Job Level:Non-Management Non-Exempt. Workshift: