Under the direct supervision of the Team Leader (TL), this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholders goal is to ensure the efficient and cost effective operation of the GICF retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, in order to maximize profitability and increase training opportunities. ESSENTIAL FUNCTIONS/ DUTIES 1. Ensures 100% world-class customer service 2. Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting Team Member absence, assigning duties as applicable. 3. handling and processing of incoming donation flow in and out 4. Ensures loss prevention and risk management policies and procedures. 5. Ensures a neat, clean, organized, and safe facility. 6. Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory. 7. Keeps abreast of merchandise knowledge, industry trends and competitive pricing. 8. Ensures statistical counts (i.e., donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwills policies and procedures as required. 9. Performs assigned duties within the framework of our Guiding Principles and Core Values. 10. May be asked to participate in activities outside of Goodwill. 11. Attends in-service and related training as assigned by the TL. 12. Performs other duties as assigned by the TL.