Keep Operations Running Smoothly: Join PDS Tech Commercial as a Service Dispatcher in the HVAC Industry - - - - Location: Richmond, VA | Schedule: Standard Work Day | Payrate: $ - - - - 15.02 - - - - Make an Impact Every Day - - PDS Tech Commercial is partnering with a leader in the HVAC industry to hire a detail-oriented and highly organized Service Dispatcher. In this role, you will serve as the central point of coordination—ensuring customer service requests are handled efficiently and technicians are deployed effectively. Your work directly supports customer satisfaction and the success of daily operations. - - What You’ll Do - - As a Service Dispatcher, you will play a key role in managing service flow and supporting both customers and field teams: Answer incoming customer calls and create accurate dispatch tickets for each service request Schedule and dispatch technicians based on urgency, availability, and location Communicate clearly with customers, technicians, and internal staff Monitor job progress and update records as needed Receive and track parts to support service operations Maintain organized hard copies of customer files and billing documentation Provide administrative support, including assisting with marketing tasks as needed - - What We’re Looking For - - - - Required Qualifications: - - Strong organizational skills with the ability to manage multiple tasks Excellent communication and customer service skills Ability to work in a fast-paced, deadline-driven environment High attention to detail and accuracy Basic computer proficiency - - Preferred Qualifications: - - Previous experience in dispatching, scheduling, or a customer service role Familiarity with HVAC or field service operations Experience maintaining billing records or administrative documentation Strong problem-solving and prioritization skills - -