1. Greet and acknowledge all arriving guests, however busy and whatever time of day .. Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines .. Maintain an optimum flow of seating by section to best service guests .. Extend courteous departures as guests leave the restaurant and invite them to return .. Guide the Servers and Dining Room Assistants in table set-up needs to ensure optimum service to guests; coordinate level 1 Host activities. 6. Communicate V. I. P. arrivals and special requests to designated personnel for follow up. 7. Answer restaurant telephone courteously and efficiently as specified in department standards. 8. Take, record and confirm restaurant reservations/cancellations as specified in departmental standards .. Accommodate all requests for information courteously .0. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Initial contact for guest service recovery; identifies and escalates issues as needed. 11. Trains and serves as "go to" resource for Level 1 Hosts. Additional Responsibilities:1. Set up Host station with necessary documents, information and supplies; maintain organization at all times .. Inspects condition and cleanliness of all menus and wine lists; ensure adequate amounts are available. Update menus and wine list inserts as changes occur .. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times .. Provide general assistance and support for the leadership, department, and company as required. 5. Print menus as needed and ensure that proper levels of supplies are maintained .. Ensures caps to reservations are made in anticipation of busy seating periods .. Will notify management of any elevated guest service recovery issues. Qualifications:1. Previous host service experience required, preferably in a fine dining or upscale restaurant. At least one (1) year of related F&B experience strongly preferred .. Demonstrated commitment to delivery of world class internal/external guest service; leadership skills a plus .. Fluency in English; basic math skills with the ability to handle cash and credit transactions as needed .. Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system strongly preferred .. Excellent interpersonal and communication skills; conveys information effectively; strong guest service recovery skills .. Proactive, exercises good judgment; anticipates and addresses issues quickly; thinks clearly in high pressure situations. Focus attention on guest needs, remaining calm and courteous. 7. Able to quickly learn Biltmore products, services, systems .. Professional; reflects Biltmore core values.