DORA's Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental and social values of our state. The Consumer Affairs unit at the PUC works to resolve consumer complaints with utility companies and regulated transportation carriers. The program’s workload includes the handling of approximately 500 consumer phone calls each month along with filing up to 250 complaint cases. The public information aspect of this unit informs the public about PUC decisions and rate payer issues via consumer contact. The public contacts our unit via phone, in person, letter, email, and online. Position: SGA 5141 The position resolves disputes between the rate payers and utilities, as well as between the public and various regulated transportation carriers; is trained on how to investigate complaints and learn how to determine if compliance with rules, statutes, and tariffs has been accomplished; explains utility and transportation practices and obligations in order to facilitate communication with the public; is instructed on how to educate the public and regulated entities about PUC requirements, rates, rules, and decisions; is required to educate and facilitate the resolution of complaints from Spanish speaking/writing consumers; and translates consumer-facing educational written materials from English into Spanish. Duties include, but are not limited to: Contacting the regulated entity with each consumer complaint and uncovering possible violations by interviewing or investigating both the complainant and the regulated entity;Advising utility companies when they are not in compliance with Colorado Statutes, PUC rules, and company tariffs and urging them to compliance through direct contact and negotiation;Watching for possible trends in public utility markets, specifically those dealing with consumer opinion and behavior, through complaint contacts, news items, and statistical data provided by regulated entities;Educating ratepayers about unfamiliar concepts, theories, and industry practices;Working with all Spanish speaking consumers and is able to speak, read, and write fluently in Spanish to assist the public and PUC staff members;Translating customer-facing written materials, including ‘FY - Is’, customer notices, news releases, and other documents for the PUC’s website from English to Spanish; Translating public comments written in Spanish to English; and. Assisting the division with all Spanish translation needs and collaterals.