Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay. Essential Functions- Check guests in and out of room.- Able to provide accurate and appropriate information to guests and customers.- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.- Respond to guest requests and handle guest issues or report complaints to management.- Remain calm and alert, especially during emergency and/or heavy hotel activity.- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.- Answer guest questions regarding area or resort, outlet information and services.- Greet and welcome guest as they arrive to the resort; Perform other duties as assigned. Position Requirements- High School or equivalent. - 6 months previous work experience in a guest service position required, preferably within the hospitality industry.- Able to work independently, has good judgment, problem solving, and decision-making skills. - Ability to read, listen, and communicate effectively in English, both verbally and in writing; Good oral and written communication skills- Ability to access and accurately input information using a moderately complex computer system; Ability to work a flexible schedule including days, nights, weekends and holidays. Reporting Relationship Front Office Manager and Assistant Front Office Manager Exemption Status Non - Exempt. Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Equal Opportunity Employer. Grand Geneva Resort (3315)7036 Grand Geneva Way. Highway 50 East. Lake Geneva, 53147