Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. DUTIES AND RESPONSIBILITIES - Manage the Grocery Department, including hiring, training and developing department associates - Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports - Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation - Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy - Support the achievement of budgeted financial and operating results - Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers - Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations - Control store expenses through proper ordering, care for supplies and equipment - Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems - Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained - Ensure Grocery Department schedules are written to provide extraordinary customer service at all times - Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department - Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines - Observe and correct all unsafe conditions that could cause associate or customer accidents - Record and report all associate and customer accidents in accordance with established Food Lion procedures - Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses - Assist with the physical inventory of product on hand bi-annually - Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized - Ensure compliance with local, state and federal regulations - Adhere to all company guidelines, policies and standard practices - Maintain security standards - Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses - Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales - Perform all other duties as assigned\"QUALIFICATIONS - High school graduate or equivalent preferred - Excellent interpersonal, organizational, communication and customer service skills - Good understanding of store operations preferred - Ability and willingness to learn multiple tasks and technical requirements of the job - Ability to use technical information to solve problems - Ability to lead and direct others - Must meet minimum age requirements to perform specific job functions - Must be able to meet the