Responsible for assisting with the management of the daily operations of the housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms and public areas, and direction for all housekeeping activities including; staffing, room inspections, training and development ot employees, deep cleans inspection and tracking, tracking of lost and found, inventories, and guest services. Job Specifications: Starting Wage: $58,461.98 - $65,358.10 Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Assisting with the Housekeeping management of One Ski Hill Placeand Crystal Peak Lodge. Guest Services, including guest follow up, rebound reports and client representation to group contacts. Public Area, lobby, landings, storage closets and guestroom cleanliness. Brand standards passing score, auditing and maintaining this standard in all hotel areas High level of productivity Staffing and training Linen inventories twice annually Uniform system management and tracking/inventory Laundry operations (training, purchasing) High level of accountability for training end standards Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Monitor house count and make staffing adjustments accordingly. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, and outdoor common areas. Celebrates successes and publicly recognizes the contributions of team members. Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts. Ensure proper usage of Ecolab chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations. Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Prepares professional correspondence for customers, internal booking reports and file maintenance. Adheres to department budget. Provide staffing, training, coaching and performance reviews for the housekeeping department. Ensures employees understand expectations and parameters. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Complies with all Rock Resort brand standards, policies and procedures. Empowers team members to provide excellent customer service. Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initiatives. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Performs any additional tasks or projects as required. Job Requirements: Required: High school diploma or equivalent. Minimum one year of resort housekeeping experience. Previous supervisory or management experience in a guest service setting. Basic computer skills. Must be able to communicate effectively and professionally in English. Must be able to lift up to 50 lbs. Must be able stand for long periods of time and be able to access all areas of the resort. Preferred: College degree in a Hospitality Management program. Experience with Microsoft Office applications including Word, Excel and Outlook. Experience with LMS. Bi-lingual in Spanish The expected pay range is $58,461.98 - $65,358.10. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.