This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success. Job Description. Responsibilities:Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement. Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience. Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos. Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently. Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization. Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices. Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment. Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.