About this Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health. Kickstart your career in a dynamic, team-oriented environment where your organization and attention to detail keep operations running smoothly. In this role, you’ll be at the center of daily business functions—managing data, supporting leadership, coordinating supplies, and serving as a key point of contact for customers and staff. With opportunities to expand into administrative areas like purchasing, property control, and safety, this position offers hands-on experience and room to grow. If you’re dependable, detail-driven, and ready to make an immediate impact, we encourage you to apply! An ideal candidate should possess the following competencies:Core Competencies:Accepting Direction: The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Preferred Competencies:Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Minimum Qualifications Two years of experience in administrative services. EXPERIENCE SUBSTITUTION:Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties and Other Information Job Duties:Performs activities within multiple complex systems, including processing system clearances, appointment letters, pending applications, benefit verifications, and Electronic Benefit Card replacements. Assists in facilitating program eligibility determinations by obtaining and verifying required documentation and case information across multiple automated systems. Utilizes systems such as CAFÉ, ONBASE, LAMI, CLIENT, and SIEVS to support case processing and ensure accuracy of client data. Provides clerical support by scanning, indexing, and routing incoming mail and faxes to appropriate electronic case files. Prepares and distributes outgoing correspondence and compiles data for reports while reviewing case notes to provide requested information. Supports staff and unit operations by handling email communications and completing special projects as assigned. Maintains professional knowledge of programs and policies by participating in ongoing training, including disaster response and certification programs to ensure readiness. Position-Specific Details:Location: Medical Vendor Administration / ES Shreveport Region 7-FSA 2 (ES TRI-Region 3) / Caddo Parish. Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), Detail to Special Duty Cost Center: 3052130204 Position Number(s): 50689042 How To Apply:No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. - Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE. Contact Information:Casey Hickman. Casey. Hickman@la.gov. LA Department of Health (LDH)Division of Human Resources. PO Box 4818 Baton Rouge, LA 70821225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.